Cancellation policy

Our purchase options cancellation policies as stated in our Terms of Service:

1. Membership terms and cancellation

Minimum term. Each membership has the minimum term you choose at checkout (12, 24 or 36 months for website memberships, 12 months for the Support Membership, and 6 months for SEO memberships). The minimum term starts on the day you check out.
Cancelling during the minimum term. You can ask to stop services at any time, but the monthly payments for the rest of the minimum term remain due and will continue to be charged.
After the minimum term, your membership continues month to month until you cancel. You can cancel at any time by emailing us. Cancellation takes effect at the end of the billing month in which you cancel, with no further charges.
If you cancel, you keep your website. The store, its content, and the theme and custom sections we built for it stay on your store, and you may keep using and editing them. Our ongoing care, reports, support hours and updates end when the membership ends.

If you cancel before we begin work on your project (before you submit your project brief), we'll refund your setup fee and first month's membership in full.
Once we begin work, setup fees aren't refundable, because they pay for work already underway.
Add-ons can be refunded if you cancel before we begin that work.